Question 1

What products does Aluminium King offer?

Accepted Answer

We manufacture and install four core product lines: high-performance folding doors, casement windows, sliding windows and doors, and insect-proof mesh panel screen systems. All products are fully customisable in size, colour, and glass specification.

Question 2

What aluminium profiles do you use?

Accepted Answer

We use ISO-certified GB 6063-T5 aerospace-grade aluminium alloy profiles throughout. These offer superior strength-to-weight ratio, corrosion resistance, and a long service life.

Question 3

What glass options are available?

Accepted Answer

We offer single-pane, double-glazed insulated glass units (IGU), and laminated safety glass. For energy efficiency, we recommend our double-glazed low-E glass option which significantly reduces heat transfer.

Question 4

Are your folding doors suitable for large openings?

Accepted Answer

Yes. Our folding door system is engineered for wide openings and is available in 2 to 8 panels. It is commonly used for living-room patios, balconies, and commercial shopfronts.

Question 5

Can I order non-standard sizes?

Accepted Answer

Absolutely. Every order is custom-manufactured to your exact opening dimensions. Our measurement specialist will visit your site free of charge to confirm all measurements before production.

Question 6

What colours and finishes are available?

Accepted Answer

We offer powder-coated finishes in a full RAL colour range, as well as wood-grain and brushed anodised options. If you have a specific colour in mind, bring a sample to our showroom and we can match it.

Question 7

Can I mix different products in one project?

Accepted Answer

Yes. Many homeowners combine folding doors for the living area, casement windows for bedrooms, and mesh panels throughout. We handle the full project as a single order.

Question 8

Do you provide installation services?

Accepted Answer

Yes. We have an in-house installation team that handles everything from on-site measurement to final handover. We do not outsource installation — your fitters are our direct employees, trained on our own products.

Question 9

How long does installation take?

Accepted Answer

A typical residential project (8–12 window and door openings) is completed in 1–2 days. Larger commercial projects are scheduled in phases to minimise disruption.

Question 10

What is included in the after-sales service?

Accepted Answer

All products come with a 10-year warranty covering profiles, hardware, and workmanship. Within the warranty period, we will repair or replace any defective component at no charge. We also offer out-of-warranty servicing and hardware replacement.

Question 11

How do I get a price quote?

Accepted Answer

The most accurate way is to book a free site measurement — our specialist will assess your openings and provide a detailed written quotation within 2 working days. You can also bring rough dimensions to our showroom for an on-the-spot estimate.

Question 12

Is there a minimum order quantity?

Accepted Answer

No minimum order. We handle single-window replacements for homeowners as well as large-scale commercial and developer projects.

Question 13

How long does it take from order to installation?

Accepted Answer

Standard lead time is 3–4 weeks from order confirmation to installation. Complex or large projects may require 5–6 weeks. We will confirm the exact schedule at the time of order.

Question 14

What payment terms do you accept?

Accepted Answer

We typically require a 50% deposit upon order confirmation and the remaining 50% upon completion of installation. We accept bank transfer, cheque, and major e-wallets.

Question 15

How do I clean aluminium windows and doors?

Accepted Answer

Wipe the aluminium frames with a damp cloth and mild soap. Avoid abrasive cleaners or steel wool, which can scratch the powder-coat finish. For glass, use a standard glass cleaner. Clean the track channels every 3–6 months to keep sliders running smoothly.

Question 16

How do I maintain the hardware and locks?

Accepted Answer

Apply a light silicone-based lubricant to hinges, rollers, and lock mechanisms every 6–12 months. Do not use WD-40 or oil-based lubricants on powder-coated surfaces as they attract dust and can stain.

Question 17

Can I replace the glass without replacing the whole frame?

Accepted Answer

In most cases, yes. If your glass is cracked or you wish to upgrade to double-glazing, we can replace the glass panels while keeping the existing aluminium frames intact. Contact us for an assessment.

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